Terms of Service

Last updated: March 19, 2026

1. Acceptance of Terms

By accessing or using the Shopibot platform ("Service"), available at shopibot.app and dashboard.shopibot.app, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms constitute a legally binding agreement between you ("Merchant", "you", or "your") and Shopibot ("we", "us", or "our"). By creating an account, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.

2. Description of Service

Shopibot is a software-as-a-service (SaaS) platform that enables merchants to create and manage shopping bots on the Telegram messaging platform. The Service includes:

  • A web dashboard for managing products, orders, categories, and settings
  • Telegram bot integration for customer-facing storefronts (Mini App)
  • Channel publishing tools for product promotion
  • Order management and notification systems
  • Merchant notification bots

3. Account Terms

To use the Service, you must create an account by providing accurate and complete information, including your name, email address, and business details. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access to your account
  • Ensuring that your account information remains accurate and up to date

We reserve the right to suspend or terminate accounts that contain false or misleading information, or that violate these Terms.

4. Subscription and Billing

Shopibot offers subscription plans (Basic, Standard, and Pro) with monthly and yearly billing options. By subscribing to a paid plan, you agree to the following:

  • Payment Processing: All payments are processed by Paddle.com Market Limited ("Paddle"), which acts as our Merchant of Record. Paddle handles all billing, payment processing, tax collection, invoicing, and currency conversion on our behalf. By making a purchase, you also agree to Paddle's Terms of Use and Privacy Policy.
  • Recurring Billing: Subscriptions automatically renew at the end of each billing period (monthly or yearly) unless cancelled before the renewal date.
  • Price Changes: We may change subscription prices with at least 30 days' prior notice. Price changes take effect at the start of your next billing period.
  • Taxes: Paddle calculates and collects applicable taxes (VAT, sales tax, etc.) based on your location. All prices displayed may be exclusive of taxes unless stated otherwise.
  • Plan Changes: You may upgrade or downgrade your plan at any time through the dashboard. Upgrades take effect immediately, and downgrades take effect at the start of the next billing period.

5. Free Trial

All subscription plans include a 90-day free trial. No credit card is required to start the trial. During the trial period, you have access to all features of your selected plan. At the end of the trial period:

  • You will be prompted to subscribe to continue using the Service
  • If you do not subscribe, your account will be downgraded and access to paid features will be restricted
  • Your data will be retained for a reasonable period to allow you to subscribe later

6. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You must not:

  • Use the Service to sell illegal, counterfeit, or prohibited goods or services
  • Violate any applicable laws, regulations, or third-party rights
  • Upload or distribute malware, spam, or malicious content
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Use the Service to harass, abuse, or harm others
  • Interfere with or disrupt the Service or its infrastructure
  • Use automated tools to scrape, crawl, or extract data from the Service without our consent
  • Resell or redistribute the Service without our written permission
  • Violate Telegram's Terms of Service or Bot API guidelines

We reserve the right to suspend or terminate your account if we determine, at our sole discretion, that you have violated these acceptable use terms.

7. Intellectual Property

Our Property: The Service, including its software, design, logos, trademarks, and documentation, is owned by Shopibot and is protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

Your Content: You retain ownership of all content you upload to the Service, including product listings, images, descriptions, and business data ("Your Content"). By using the Service, you grant us a limited, non-exclusive license to use, display, and process Your Content solely for the purpose of providing the Service to you.

Feedback: If you provide us with feedback, suggestions, or ideas about the Service, you grant us a non-exclusive, perpetual, irrevocable license to use such feedback for any purpose without compensation to you.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. By using the Service, you consent to the data practices described in the Privacy Policy.

You are responsible for ensuring that your collection and use of your customers' data through the Service complies with all applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

9. Termination

By You: You may cancel your subscription and close your account at any time through the dashboard or by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period. You will not receive a refund for the remaining portion of a billing period, except as provided in our Refund Policy.

By Us: We may suspend or terminate your account at any time if you violate these Terms, engage in fraudulent or illegal activity, or if we are required to do so by law. We will make reasonable efforts to notify you before termination, except where immediate action is necessary.

Effect of Termination: Upon termination, your right to use the Service ceases immediately. We will retain your data for a period of 30 days after termination, during which you may request an export of your data. After this period, your data will be permanently deleted.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

  • The Service will be uninterrupted, error-free, or secure
  • Any defects will be corrected within a specific timeframe
  • The Service will meet your specific requirements
  • The results obtained from using the Service will be accurate or reliable

We are not responsible for any transactions between you and your customers. You are solely responsible for the goods and services you sell through the Service.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Shopibot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or related to your use of the Service.

Our total liability for any claims arising out of or related to these Terms or the Service shall not exceed the total amount you paid to us in the twelve (12) months preceding the claim.

These limitations apply regardless of the legal theory on which the claim is based, whether in contract, tort, strict liability, or otherwise, even if we have been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless Shopibot, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the European Union and the applicable national laws of the jurisdiction where Shopibot operates, without regard to conflict of law principles.

Any disputes arising out of or related to these Terms shall be resolved through good-faith negotiation. If a resolution cannot be reached, the dispute shall be submitted to the competent courts of the jurisdiction where Shopibot is established.

14. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

If you do not agree to the updated Terms, you may cancel your subscription and close your account before the changes take effect.

15. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

16. Contact

If you have any questions about these Terms, please contact us at:

Email: [email protected]
Website: shopibot.app